Terms & Conditions - The Basics 

Terms & Conditions — Flitch Media
Last updated: December 2025

These Terms & Conditions (“Terms”) govern your use of the www.flitch.media website (the “Site”) and any photography, videography, or media services provided by Flitch Media (“we”, “our”, “us”).
By accessing the Site or booking our services, you agree to these Terms.
1. Definitions

• Client / You: The individual or organisation booking services or using the Site.

• Services: Photography, videography, editing, media production, content creation, and all work undertaken by Flitch Media.

• Deliverables: Photos, videos, files, and digital or physical products supplied by Flitch Media.

• Contract: A written agreement (including invoices, quotes, or booking confirmations) between the Client and Flitch Media.

2. Booking & Payment
2.1 Deposits
A non-refundable deposit (amount specified on your quote or invoice) is required to secure any booking.
Dates are not confirmed until the deposit is received.
2.2 Balance Payments
Full payment must be made by the due date stated on the invoice. Late payments may delay delivery of products.
2.3 Pricing
All prices are subject to change unless locked in by a written quote.
2.4 Cancellation by Client
If the Client cancels:

• Deposit is non-refundable.

• Additional cancellation fees may apply depending on the timeline and loss of work.

2.5 Cancellation by Flitch Media
In the unlikely event of cancellation by us, a full refund of any fees paid will be issued. We may assist with finding alternative coverage where appropriate.
3. Service Delivery
3.1 Creative Style
By booking Flitch Media, the Client confirms they have reviewed our portfolio and understand our creative style. Artistic judgement is at our discretion.
3.2 Client Cooperation
The Client agrees to provide reasonable assistance, access, information, and cooperation required to perform the Services.
3.3 Weather & Environment
Delivery is subject to conditions such as location access, weather, and unforeseen circumstances.
3.4 Turnaround Time
Estimated delivery timetables are provided in the booking process but may vary depending on workload or external factors.
4. Image Rights & Usage
4.1 Copyright
All photographs, videos, and creative work remain the intellectual property of Flitch Media unless otherwise agreed in writing.
4.2 Client License
Upon full payment, the Client is granted a licence to use the Deliverables for personal, internal, or agreed commercial use.
4.3 Prohibited Use
The Client may not:

• Resell the work without permission

• Apply filters that distort the work’s integrity

• Claim the work as created by another photographer/videographer

4.4 Portfolio Use
Flitch Media may use images and video in our portfolio, social media, and advertising unless the Client declines or withdraws consent in writing.
4.5 Third-Party Use
Media containing third parties (e.g., guests, students, staff) may require additional permissions. The Client is responsible for ensuring compliant consent where applicable.
5. Delivery of Files
5.1 Formats
Deliverables are provided digitally unless otherwise agreed.
5.2 Storage
We recommend clients back up delivered files. We maintain archived files for a reasonable period but do not guarantee long-term storage.
5.3 Revisions
Where included, revision limits will be stated in the contract. Additional revisions may incur fees.
6. Liability
6.1 Limitation
Flitch Media is not liable for:

• Loss of profit, revenue, business, or opportunity

• Issues arising from third-party platforms, printers, or software

• Delays due to events outside our control (weather, illness, emergencies, technical failure)

6.2 Equipment Failure
We take every precaution but in rare cases of technical failure, liability is limited to a refund of fees paid.
6.3 Client Responsibility
The Client is responsible for:

• Obtaining permissions for locations

• Ensuring participants behave safely

• Providing accurate event or project details

7. Conduct & Safety
We reserve the right to withdraw from any event where:

• Staff are at risk of harm

• Illegal activity is present

• Conditions prevent safe operation of equipment

No refund will be provided if the Client’s behaviour or venue prevents completion of the work.
8. Website Use
By using the Site, you agree not to:

• Reverse-engineer or misuse site content

• Attempt to hack or damage the website

• Reproduce content without permission

We do not guarantee continuous or error-free operation of the Site.
9. Data Protection
We process personal data in accordance with the UK GDPR.
See our Privacy Policy for full details.
10. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be handled by courts within this jurisdiction.
11. Changes to Terms
We reserve the right to amend these Terms at any time.
Updates will be posted on this page with an updated effective date.
12. Contact Information
If you have questions about these Terms & Conditions, please contact:
Flitch Media
Email: [Insert Email]
Phone: [Insert Number]
Website: www.flitch.media